Shipping & Delivery Policy

At Afaq Alnaseem Trading LLC, we want your shopping experience to be smooth, fast, and reliable. Below are our shipping terms and delivery timelines.

1. Shipping within the UAE

• Dubai: free delivery on all orders.
• Other Emirates: AED 25 flat fee for overnight delivery (1-2 business days).
• Orders are processed within 24 hours, except Fridays and UAE public holidays.
• We ship with Quickup and other trusted partners. Once your order is shipped, you will receive an Air Waybill (AWB) tracking number to follow your delivery.

2. GCC & International Shipping

• Countries covered: Oman, Saudi Arabia, Qatar, Kuwait, Bahrain.
• Delivery time: 5-7 business days.
• Shipping fee: starting from AED 60 for most lightweight shipments.
• Heavy or bulky items may incur extra charges, shown at checkout.

Important: customs duties, VAT, and clearance fees are set by each country’s government and must be paid by the customer. Approximate VAT rates: Oman 5%, Saudi Arabia 5%, Qatar 5%, Kuwait 5%, Bahrain 5%.

3. Processing & Tracking

• Orders placed before 4 PM UAE time usually ship the same day.
• Tracking details are emailed/SMSed as soon as the courier collects your order.
• Please double-check your shipping address and phone number to avoid delivery delays.

4. Delivery Exceptions

• Unexpected delays may occur due to customs clearance, courier workload, or other external factors.
• Once your package is handed over to the courier, Afaq Alnaseem Trading LLC is not responsible for transit delays.
• Import taxes or duties (if any) are not included in our prices and must be settled by the buyer.

5. Contact

If you have any questions about shipping or special delivery requests, reach out at info@afaqalnaseem.com or WhatsApp +971 58 177 8894.