Privacy Policy

Afaq Al Naseem LLC operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

Depending on how you interact with the Services and as permitted by law, we may collect or process the following categories:

• Contact details - name, billing/shipping address, phone number, email.
• Financial information - payment card and bank-account information, transaction details, payment confirmation.
• Account information - username, password, security questions, preferences.
• Transaction information - items viewed, added to cart, wished, purchased, returned, exchanged, or cancelled.
• Communications with us - anything you include when contacting our support.
• Device information - browser, device, network, IP address, unique identifiers.
• Usage information - interactions and navigation across the Services.

How We Use Your Personal Information

• Provide, tailor, and improve the Services - process payments, fulfil orders, remember preferences, manage your account, arrange shipping, handle returns/exchanges, post reviews, customise recommendations.
• Marketing and advertising - send promotional communications (email, SMS, mail) and show relevant ads. You may opt out at any time.
• Security and fraud prevention - authenticate accounts, secure payments, detect fraud or abuse.
• Communicating with you - customer support and operational communications.
• Legal reasons - comply with applicable law and respond to valid legal process.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

• Service providers performing work on our behalf - payment processing (Stripe), shipping, IT, data analytics, customer support, cloud hosting.
• Business and marketing partners.
• When you direct us to (e.g. ship a product, social-login).
• Within our corporate group.
• In connection with a business transaction, to enforce policies, or to comply with legal obligations.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information about anyone under the age of majority in your jurisdiction.

Security and Retention

No security measures are perfect or impenetrable; we cannot guarantee “perfect security.” We retain personal information only as long as needed for the purposes described in this policy, to satisfy legal obligations, or to resolve disputes.

Your Rights and Choices

• Right to access / know what personal information we hold about you.
• Right to delete personal information we hold about you.
• Right to correct inaccurate information.
• Right of portability - receive a copy of your data and request transfer to a third party.
• Manage communication preferences - opt out of marketing emails at any time.

International Transfers

We may transfer, store, and process your personal information outside your country of residence. Where required, we rely on recognised legal mechanisms (such as Standard Contractual Clauses) to safeguard those transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date reflects when this policy was last revised.

Contact

For privacy questions or to exercise your rights, contact us at info@afaqalnaseem.com.